Returns & Exchanges
Due to the perishable nature of our premium seafood, we strive for 100% satisfaction and offer immediate resolutions for any quality concerns. Please inspect your delivery upon arrival and contact us within 24 hours if your order does not meet our high standards.
Inspect Your Order
Upon delivery, immediately check the temperature and quality of your seafood to ensure it arrived in peak condition.
Document Issues
Take clear photos of the packaging, the shipping label, and the specific items of concern to help our quality control team.
Contact Support
Email our team at [email protected] within 24 hours of receipt with your order number and the documentation collected.
Resolution Process
Our team will review your claim and issue a replacement or a store credit for any items that do not meet our freshness guarantee.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing